To make user experiences better through clear and transparent documentation

Technical Writing and Journalism Software documentation (online and paper) Middleware documentation Retail documentation Installation documentation Helpdesk documentation Computer-based training Project plans Associate editor for college literary magazine Feature writing and sports journalism

Software Windows 95, 98, NT, 2000, XP Adobe FrameMaker 7.1, FrameMaker Plug-Ins, Adobe Acrobat, WebWorks Publisher RoboHelp 2000, 9 Lotus SmartSuite, Microsoft Office 98, 2000 FrontPage PhotoShop, PaintShop Pro, Corel Draw HTML, Netscape Communicator/Composer, HotDog Pro, WebEdit Pro, HTML Help Microsoft Project, Visio PowerTrak, DevTrak, BugTrack, Bugzilla WebSphere MQ, WebSphere Business Integration Broker

Blacksmith Applications	Web Application	2004 to 2005	Contract to Permanent
Technical Writer
	Drafted, researched, and wrote training and reference documents for a new web application. Used the product and consulted with developers and leading users to maximize document utility and clarity. Worked independently and remotely with minimal supervision. Audiences included end-users, administrators, and internal users. Tools: Adobe FrameMaker 6.0 and 7.1, Adobe Acrobat, Paint Shop Pro, WebEx Recorder Deliverables: Training documents Reference documents User-guidance video clips
MQSoftware Inc.	Messaging Middleware	2001 - 2005	Permanent
Technical Writer
	Wrote, researched, and edited 1500 pages of documentation with team members. Collected information from bug tracking, customer reports, product specifications, and developers, and presented print and online documentation. Recently assisted in the creation of a new product book. Helped set and enforce departmental standards. Audiences included end-users, administrators, product experts, sales engineers, and internal test and support. Tools: Adobe FrameMaker 6.0, Adobe Acrobat, Corel Draw, Bugzilla, FrameMaker plug-ins Deliverables: User documentation for various audiences Extensive index Online help Bug reports and replies Release Notes
DeLani Technologies	Web Applications	2000 - 2001	Permanent
Technical Writer/User Advocate
	Created all product documentation from the beginning, including online help and user guides for all audiences and printed quickstart guides. Worked with programmers to ensure maximum usability, including adherence to ADA web standards. Served as story-keeper for Extreme Programming experiment. Tools: RoboHTML, Adobe Acrobat, Microsoft Word, Microsoft FrontPage, PaintShopPro Deliverables: Online help (WebHelp) documents for four groups: Users, Report Writers (sample available), Administrators, and DBA’s Quickstart guides for all groups Computer-based training program
SPS Commerce	EDI Software	1999 - 2000	Permanent
Technical Writer
	Worked as a team member to produce documentation for EDI products. Each product required research and extensive documentation updates or creation. I worked with developers and helpdesk personnel to make sure the documents were as accurate as possible. Promoted to lead technical writer. Tools: FrameMaker, ForeHelp, Microsoft Word, Adobe Acrobat, Microsoft Project Deliverables: FrameMaker templates PDF version of all existing documentation
Video Update	Video Rental	1998 - 1999	Permanent
Technical Writer
	Worked as a technical writer for a national corporate helpdesk. Job responsibilities included interviewing developers, designing help, and writing helpdesk procedures in RoboHelp. Also worked on end-user documentation. Promoted to full-time from intern in December 98. Tools: RoboHelp, Microsoft Word, Microsoft Project, Visio Deliverables: Helpdesk troubleshooting guide Helpdesk procedure manual Store procedures